Booking terms and conditions

Last updated: 25 October 2026. Please read these terms before paying. Your checkout summary and confirmation identify the date, both journey times, passenger count and total price agreed for your booking. New online bookings are currently subject to the availability shown in the booking form; these terms do not themselves open bookings.

1. The transport and its operator

This is pre-booked Salisbury to Stonehenge return transport, not a hop-on service. Premier Taxis Salisbury is the booking operator for private-hire journeys. We may arrange a suitable licensed private-hire vehicle or hackney carriage. Where a hackney carriage is used, the licensed provider and the contractual basis of that journey must be identified in the booking information. Culture Coffee is the check-in point, not the transport operator.

2. Booking, passengers and payment

Both the outbound and return journeys must have confirmed seats before a return booking is accepted. On dates opened for online booking, the current return fare is £15.00 for each passenger, including every child or infant: each person counts towards the vehicle capacity. No more than six seats are sold per run. Optional luggage storage is £5.00 per bag. The full price is shown before payment and the amount on the accepted booking is retained if prices later change. Payment is processed by Stripe. A booking is confirmed only after payment succeeds and the operator issues a booking confirmation; a checkout page alone is not confirmation.

3. Check-in, boarding and luggage

Check in at Culture Coffee, 67–69 Fisherton Street, Salisbury. Board on Chapel Place, in the alley in front of the café, at ///riots.counts.veal. Attend in time for the departure stated in your confirmation. Your return from Stonehenge Visitor Centre is at the specific confirmed time; you cannot take any other vehicle or return slot without an accepted amendment.

Large bags are not included in the transport fare. Where offered and accepted, luggage storage is a separate £5.00-per-bag service sold by us and provided at Culture Coffee on our behalf. The storage charge is shown separately before payment and included in your total when selected. Staff will confirm receipt of each bag and the collection arrangement at check-in.

4. Changes requested by the passenger

You may request another return time, but it is not guaranteed. If seats are available in a vehicle already arranged for that return, an accepted change costs £5.00 per booking. The exact charge and new return time are shown before you accept; the original time remains in force until we confirm the change. If a separate vehicle is needed, we will give you an individual quote and will not arrange or charge for it without your acceptance. A request involving only some members of a group must identify exactly who is moving.

5. Cancellations and no-shows

We reserve drivers and vehicle capacity for confirmed bookings. If you cancel, contact us promptly so we can try to reduce the loss, including by reallocating or reselling seats. We may retain or charge only a fair amount reflecting the direct loss we cannot reasonably avoid, up to the booking price. We will take account of any costs saved or seats resold and explain the calculation on request. A cancellation after a vehicle has been committed may therefore leave little or no refund.

If you fail to attend a confirmed departure or return through your own fault, after the vehicle and driver have been made available, the fare for that missed journey will normally not be refunded. This does not apply if we fail to provide the agreed transport, and it does not affect your statutory rights. If we cannot provide the booked journey, we will offer a suitable alternative for your acceptance or refund the affected service.

6. Timetable changes and contact details

Traffic, road closures, accidents, severe weather, Stonehenge Visitor Centre closure or other unforeseen circumstances may require us to adjust a pickup or drop-off time or location. We will take reasonable steps to tell you as soon as practicable and provide a reasonable alternative where possible. If a material change means we cannot provide the agreed service, your rights to an alternative or refund are not removed by this clause.

You must provide an accurate, usable telephone number and email address, keep them up to date, and check for operational messages before travelling. WhatsApp and email may need an internet connection; if you cannot receive them during your visit, contact us in advance about another way to stay informed. Please attend the confirmed or subsequently agreed meeting point and time.

7. Safety and conduct

Follow reasonable safety instructions from the driver. We may refuse or end travel where a person's behaviour creates a genuine safety risk for passengers, the driver or the vehicle. Where appropriate, a serious incident may be reported to the police or relevant licensing authority. Any decision about a refund will take account of the circumstances and your legal rights.

8. In-vehicle recording

Some assigned vehicles may use CCTV or dashcams for safety and security. The operator will provide appropriate notice of recording and the relevant privacy information. Audio recording is not part of the standard service. If you have concerns about being recorded, contact us before booking so we can explain the arrangements for the vehicle that may be assigned. Choosing not to book is always your option; booking does not waive your data-protection rights.

9. Admission and contact

Stonehenge admission is not included in the transport fare and must be arranged separately. For bookings, changes, cancellations or complaints, email bookings@stonehenge.direct. These terms do not exclude liability that cannot lawfully be excluded.