Help with an existing booking
To check your journey, use the latest confirmation email we sent you. It gives your booking reference, travel date, outward departure, assigned return time and passenger count. Please follow those confirmed times rather than a timetable shown for new bookings.
Open your secure booking page to see your confirmed journey and request a change. We send a short-lived link to the email recorded on that booking; no account or password is needed.
For a change to your journey or stored bags, use the online request below. Your booking reference and confirmation email are checked together; we do not display private booking details from a reference alone. Please do not make another booking or pay again while we review your request.
Request a booking change online
Our operating day runs from 09:15 until the last booked return of the day. The operator and staff also drive journeys, so they review online requests when safely stopped, which may be after completing a journey. A same-day request might not be answered before you travel. Requests received outside operating hours are reviewed when possible or during the next operating day.
Follow your existing confirmation unless we confirm a change. We will show any additional price before asking you to accept it. Existing bookings are reviewed under the terms agreed when they were made.
If your confirmation is missing, email bookings@stonehenge.direct. Booking changes must be requested through the online form above.
For your confirmed departure, arrive at Culture Coffee, 67–69 Fisherton Street, Salisbury, 5–10 minutes beforehand and check in using the kiosk inside the café. You are welcome to arrive earlier if you would like to enjoy a coffee or meal. Board your booked vehicle on Chapel Place, in the alley in front of the café.